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Job: Digital Manager Chatbots

Active since 24-05-2018 Job category Project management
Location Maastricht Level Mid-Senior level
Educational level Bachelor / Graduate Employment type Fixed term contract with option...
Hours 32 - 40 Salary marktconform
Wanted: Digital Manager Chatbots Maastricht l CX Company

Support our customers in the digital innovation field and strengthen our team in Maastricht. Apply and boost your career!

Digital Manager Chatbots – Full Time – Maastricht

Innovate and digitise: Can you help our customers achieve their goals faster and better? Do you want to work at the front of the Fourth Industrial Revolution? Join us!

In the first part of 2018 CX Company welcomed more new customers from the Netherlands, Germany, and the UK. The list continues to grow. In order to pursue our growth ambition and fulfill our promise to customers, we are looking for exceptional talent.
CX Company is a leading provider of solutions for digital customer engagement for both national and international customers. Our innovative software platform (DigitalCX) enables customers to make their digital customer experience more personal, human and effective. DigitalCX is the artificial intelligence ‘conversation automation’ machine behind chatbots, intelligent assistants and self-service solutions on websites, in apps and social media like Facebook Messenger. We put everything in place to ensure personal and contextual customer contact. We work for major brands including KPN, T-Mobile, KLM, Calor, OHRA, Ditzo, Philips, ING DiBa, ANWB and many more.

Digital Innovation: The Function
As a Digital Manager Chatbots, you will be responsible for projects and assignments within CX Company. You are in charge of implementation planning, maintaining and expanding projects. In addition, you are the communicative link between our organisation in Maastricht, the commercial organisations in the Netherlands, Germany and the UK, and our customers. You will be a key player in the project team and thus, you will make a valuable contribution to a successful cooperation.

General tasks
• Maintaining customer contact from the intake to completion of projects. You will monitor the project scope and inform your customers of the progress.
• Being a conversation partner for our clients about online strategy and customer journeys.
• Managing assignment formulas, hours, resource plans and priorities, monitoring your deadlines and goals.
• Continuous monitoring of the quality of our projects and renegotiation of ongoing projects.

Are you the talent we are looking for?
You communicate with a high dose of positive energy that enables you to convince and persuade others of your vision. You know how to get the best results and keep everyone in control. A world that changes continuously? That gets you excited! You are digitally switched on, take initiative and have a passion for your customers providing them with a high level of service. You guide operations internally and never lose sight of the quality of your projects.

Your background?
• A bachelor or master degree in a relevant direction
• At least 2-3 years’ experience as a Project manager or similar function in a Digital field.
• You have ICT experience, preferably in a digital service or online agency environment. Working experience in an international environment is a plus.
• You master the English language, both in word and writing (it is our working language). German is a plus.

Working at CX Company
We are growing at a fast pace and therefore always looking for talented and ambitious people who live and breathe ‘digital’. We do not offer a conventional work environment, but a challenging international culture in which creative people make a change. We encourage you to innovate, experiment and think independently.

We offer you:
• A market-based salary
• Plenty of growth opportunities to create your own success
• Enthusiastic colleagues who challenge you to get the most out of yourself.
More information
This listing is a full-time job

Job category Project management
Industry / Industries IT
Region Limburg
Keywords Projectmanagement, digital Customer Engagement, Customer Experience, international

Contact information

Name Marie-Jeanne Verstraelen